Support

    Cruva Creators is an app for TikTok Shop affiliates: join a brand's community, take part in campaigns, submit videos, message the brand and get paid. Everything below works whether or not you are signed in.

    Get help

    Email support@cruva.com with your creator handle and what happened. We reply within one business day.

    Report content or a person

    In the app, press and hold any message to report it or block the sender. You can also email support@cruva.com. Reports are reviewed within 24 hours and we remove content that breaks the rules.

    Delete your account

    In the app: Profile → Legal & support → Delete my account. Or use creators.cruva.com/account/delete, which works without installing the app.

    Terms and privacy

    Terms of service and Privacy policy.

    Cruva is operated by Surgify Inc. Support is provided in English.